Counseling Department

Student and Community Center at SJCC

Welcome to the Counseling Department Homepage! 

The Counseling Department is committed to providing quality, comprehensive academic, career, and personal counseling services in a supportive environment to assist students in achieving their educational and vocational goals and empowering them to make informed choices and decisions. 

Not sure where to start or how to reach your academic or career goals? Need help developing your educational plan? Just need to talk to someone to?  The SJCC Counseling Department is here to help!  Meeting with a counselor is one of the most important things you can do during your college career at San Jose City College.


Mission Statement

The mission of the Counseling Department is to provide
comprehensive counseling services in a safe, supportive,
environment to guide, motivate and empower students to
achieve their educational, vocational, and personal goals.


What's New...

On-Demand, StudentLingo Workshops & Training for Students!
On Demand TutoringStudent Lingo

Click here for SJCC's Online Orientation instructions


SJCC High School
Dual-Enrollment Orientation

If you are a high school student enrolling in a college-level course through Dual-Enrollment, please complete theonline orientation.

How Do I Meet With A Counselor?

There are two ways to see a General Counselor: 

  • By Drop-In Advisement or
  • By Appointment

Drop in Counseling is on a first come, first served basis. 

Depending on the number of students waiting to see a counselor, the hours may be cut off prior to the posted closing hours. To ensure being seen by a counselor, you should arrive at least one hour before the posted end time.  Drop in is intended for a 5-10 minute brief question. 

Counseling Appointments are the best way to see a counselor:

  • 30-minutes counseling session. 
  • Intended for more involved issues and questions.
  • Must be scheduled in advance. (Best to see a counselor during non-peak registration time.)  
  • Scheduled by calling or stopping by the Counseling Department, located on the 2nd floor of the Student Center.  
  • Check in at the Counseling Department Front Desk when you arrive for your appointment. 

Note If you have transcripts (unofficial transcripts are fine for advisory purposes) from other colleges, please bring them to the counseling appointment. Important:  If you have transcripts from other colleges on file with our Admissions & Records, please let the Counseling Department Front Desk Personnel know when you make the appointment.    
 How do you know if your question/concern can be addressed during drop-in?  The information below should help you identify if you should visit a counselor during drop in or schedule an appointment. 


To Schedule an Appointment Click HERE

(Please include your name, SJCC student ID#, & phone #)

For Online Counseling Request 

For  online appointments please  fill out the

Online Advising Request form and email it to

*Note: Emails without complete information will not be processed 


Drop-In HoursAppointment

Prerequisite & Co-Requisite Overrides  

Students must bring proof of completion of the required coursework (transcript, document, etc.)*

 Educational Planning -      

 Class Selection & Advisement

Class Repeat

Graduation Petition

(Degree, Certificate)

Excess Unit Form

General Ed & Transfer Requirements

Assessment Results/Review

Career Counseling

Brief Question (5-10 minutes)

Transcript Evaluation


Academic Probation/Dismissal Counseling


Associate Degree & Certificate Requirements


Financial Aid Petition


Graduation Petitions & Certificate


Personal Counseling



Counseling Resources

Additional career/financial resources are available for you to research independently.  Counselors would say students using these sites are being proactive or taking responsibility for their own future!



Orientation is designed to help you become more familiar with San Jose City College.  Participating in orientation is critical to your success.

Orientation provides students with information about San Jose City College's educational programs, support services, registration process, college facilities, student life, academic expectations and procedures, and students' rights and responsibilities.  

New Student Orientation Schedule 
July 2018
Assessment ScheduleJuly 2018August 2018

Counseling Guidance Classes

The Counseling Department offers many classes to help you succeed.

  • GUIDE-010 Transfer Success (1.0 unit)
    Students study the requirements and processes for transferring to 4-year colleges or universities including college selection, transfer requirements, major and general education preparation, and admission procedures and deadlines.
  • GUID-085 Blueprint for Success (1.0 unit)
    Students will study how to develop self-awareness, self-acceptance, and self-confidence, and increase personal effectiveness in school, and in life.
  • GUID-087 College Study Techniques (3.0 units)
    Students learn study skill techniques and strategies to build confidence as a college student including identifying individual learning styles, effective study habits, and reducing test anxiety. Students identify personal and educational values and create a plan for college success.
  • GUID-096 Career/Life Planning (3.0 units)
    This class aids students with their career and major selection by identifying personal characteristics, interest, abilities, goals, values, and lifestyle preferences, and relating these personal characteristics to the world of work. 
  • GUID-097  Orientation to College (1.0 unit)
    Students develop skills necessary to access information for college success, including goal setting, the identification of college facilities and resources, the understanding of policies, programs, course offerings, and services. Students will also learn about certificate programs, general education requirements for transfer and graduation, as well as the registration process and basic educational planning).  This course will introduce students to the academic skills necessary for becoming a successful college student. 

**Please refer to the College Catalog or Counseling Department for more information on these courses.

Academic Counseling

These services are critical to your academic success.  We are here to assist you with academic-related matters and issues.

 It is important that you make an appointment to see a counselor during your first semester to discuss your educational and career objectives, and to develop a customized educational plan.  In addition, meet with a counselor at least once a semester to make sure you are on the right track in achieving your educational and career goals. 

Academic Counseling Services:

  • Assist you with academic related matters and issues. 
  • Help you to clarify your educational objectives and develop an educational plan, specific to your education goals. 
  • Help you to understand the requirements of certificate programs, associate degrees, general education, majors, and transfer as well as the College's policies and procedures.  
  • Provide transcript evaluation and class selection.
  • Provide academic probation/dismissal counseling for those students who are struggling academically and need to strategize ways to improve their academic performance and standing.
  • Assist with graduation and financial petitions and other academic/registration related forms.   
Additional transfer information and resources can be found in the Career/Transfer Center. 

Career Counseling

Some students enter college knowing exactly what major and career they want to pursue. Others are facing challenges such as changing occupations or jobs. But most students come to college not knowing what they want to pursue in life, let alone what major to enter or how to pick a major. It's okay. We're here to help.

We are here to assist with career exploration and development and to help you clarify your major and career goals. Choosing a major and career is a very important decision that affects your educational planning and determines the classes you take.  It's vital that you get started with your major and career exploration early. Below are some resources to help you get started with your career exploration.

Additional career information and resources can be found in the Career/Transfer Center.​​

Personal Counseling

Sometimes personal issues or concerns can affect your academic performance or success. If you are experiencing this, we can listen and direct you to the appropriate resources.  Personal matters discussed with a counselor are held in strict confidence. Talking to a counselor may be the best way to get you back on track to academic success. 
It is not uncommon for students to encounter personal issues while in college. Stress, depression, loss and grief, substance abuse, anger, eating disorders, anxiety and relationship problems can interfere with your ability to do your best academically.
We are experienced to help you to mitigate and deal effectively with personal issues and concerns that are affecting your academic success and performance. When appropriate, you may be referred to other professional services on campus such as Student Health Services or in the community. 

Having good mental health increases the likelihood of doing well academically — just like good physical health is essential for peak athletic performance. When you encounter these personal issues, it is important to seek healthy solutions.

The links below are a place to start:

Talking with a counselor or one of the highly trained professionals in the Health Services may be the thing to get you back on track to academic success, as well as a more fulfilling life. Be assured that regardless of whether you meet with a counselor or someone in the Health Services, your issues will be held in complete confidence.   


Priority Registration

Want Priority Registration?   Got an Education Plan?

Due to the Student Success statewide Initiative, all students must have a current student education plan (SEP).  

  • New or continuing students who have never developed a Student Education Plan (SEP) and/or attended an orientation session must attend a workshop prior to creating a SEP.   

  • If you are a continuing student, or have completed an AA/AS degree or higher, and have developed an Education Plan, but it is out of date or needs revising, please schedule an appointment with a counselor. 

  • New and continuing students who completed less than 100-degree applicable units, are in good standing and have completed the assessment, orientation and ed plan will receive a registration appointment during the first week of registration. 

Please contact us @ 408-288-3750, or come to the
Student Center, 2nd Floor, SC-200 (Counseling Front Office).

Important Links





SJCC Articulation

SJSU Articulation

Student Health Services

Title 5, California Code of Regulations

Dro​p-In Hours

July 9 - 13, 2018
July 16 - 20, 2018


9:30am - 2:30pm

9:00am - 2:30pm

9:30am - 2:00pm


9:00am - 2:30pm



Students wi​ll be seen on a rotating basis.

*Hours subject to change

Depending on the number of students waiting, the sign-up list may be cut-off prior to posted closing hours.


Please arrive on time to make sure all your questions are answered.​

If you are more than 10 minutes late for your appointment, we may need to reschedule.  


 We ask that you please make every effort to give us at least a 24-hour notice if you cannot make your scheduled appointment. 

Your time and success are very important and we appreciate your communication when your running late or need to cancel.

Con​​tact Us

Office Hours:

Monday - Thursday
8:00 a.m. - 5:30 p.m.

8:00 am - 2:00 pm

Phone: (408) 288-3750


The Counseling  Department ​​

is located in the 

Student Service Center 

(2nd floor, SC-200)

​Counseling Staff


Dr. Eliazer Ayala-Austin​​

D​ean of Counseling

Alline Ruiz


Sr. Ad​min Assistant 

Mary Wright

Staff Assistant II​

Shemiran ​Betelieh 

Staff Assistant I​

Counseling Faculty

​Beverly Stewart
Carlos Chavez

Dorinann Tran
Gina Ronzano​

Karen Pullen
Lezra Chenportillo
Lila Chiem
Maricela Martinez
Meiko Daire
Pamela Turner​
​​Rachel Hagan​
Tuan Ngo​​
 Valentín ​ Garcí​​​a
William Reyes


SJCC Supporting Page
San Jose City College