FAQ
 

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

1. What is CTS&S' Location/Hours?
2. What services does CTS&S provide?
3. Can I reserve audio/video equipment online?
4. How do I set-up Wirless Access?
5. How do I access Outlook from the Web ( set up to access emails from home)
6. How to set-up for filtering Junk Email
7. How to set-up Datatel R-18



SJCC Website Slides

Athletics Website Slides

What are CTS&S' Location/Hours?

CTS&S is located in GE-106  (network services) and GE-118a (web services). Our hours of operation are from 8am - 8pm. CTS services are limited to phone support from 12pm - 1pm.

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What services does CTS&S provide?

CTS&S is your one-stop-shop for all of your technical/technological needs. We offer duplication services, audio/video equipment & laptop checkout, computer & equipment repair, etc. For a complete list of services offered, please see our services web page.

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Can I reserve audio/video equipment online?

YES! Use our new online forms to request audio/video equipment, schedule off-air recordings, duplication, or to report equipment malfunction/failure.

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How to set-up Datatel R-18

Access Mail Remotely from Home

1. To gain access, on the browser type 'http:\\www.sjcc.edu'.
2. This opens the home page of SJCC website.
3. On the left navigation bar, Click on 'Faculty & Staff' link.
4.  This will open Faculty and Staff page. Click on the 'Webmail' arrow ( third arrow from the top).
5. Login with your username ( sjeccd\username) & password.

     

   
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Questions or problems with this website should be directed to SJCCWeb@sjcc.edu
Last Modified: Tuesday, January 2, 2007

All services and requests mentioned offered solely for the use of staff and faculty of the San Jose City College campus.