Self-Service

Self-Service for essential tasks

 

Self-Service is a modern and robust online tool for SJCC students to perform the majority of their essential college tasks all in one place, such as registering for classes, viewing grades or the course catalog, retrieving financial aid data and more.

Click to go to self Service

 

 

for the Self-Service how-to playlist click on Video demos
or watch individual videos here:
  1. How to Log In
  2. How to Register
  3. How to Drop a Class
  4. How to Use Course Catalog Section Listing
  5. How to Add a Course to the Wait list
  6. How to View Courses on Your Plan
  7. How to Drop a Wait list Course
Self Service Instructions for students

Directions on how to access Self-Service to register can be found here:  Student Self-Service Guide

 

Frequently Asked Questions (FAQs)

The Self-Service Portal is an online platform where San Jose City College (SJCC) students can manage various aspects of their academic journey. You can register for classes, view grades, check your academic progress, pay tuition fees, and more.

To access the Self-Service Portal, log in using your student ID and password.

If you forgot your password or need assistance with your login:

  • Visit the password reset page.
    For further help, contact SJCC’s IT Support at 408- 288-3770 or email helpdesk@sjeccd.edu.

In the portal, you can:

  • Register for classes or drop them.
  • View your academic progress and transcripts.
  • Pay fees or check your payment status.
  • Access your schedule and grades.
  • Update your personal information (e.g., address, phone number).

Registration dates vary each term. Log in to the Self-Service Portal to check your specific registration window under the Registration tab.

  • Log in to the Self-Service Portal.
  • Go to the Finances section.
  • Select Make a Payment and follow the prompts to complete your transaction.

Yes, you can view your grades under the Grades or Academic Records section of the portal.

For technical issues, contact SJCC’s IT Support:

  • Phone: 408- 288-3770
  • Email: helpdesk@sjeccd.edu

Yes, the Self-Service Portal is mobile-friendly and can be accessed via a smartphone or tablet using a web browser.

  • Log in to the Self-Service Portal.
  • Go to the Profile section.
  • Update your personal details such as address, phone number, or emergency contacts.

If you experience issues during registration:

  • Check for registration holds under the Tasks section.
  • Verify prerequisites for the course.
  • Contact the Admissions and Records Office at 408- 288-3700 or email admissions.records@sjcc.edu for assistance.

To request official transcripts, log in to the Self-Service Portal and go to the Academic Records section. Follow the prompts for transcript requests.

If you have a financial hold, it will appear under the Tasks or Notifications section in the portal. Contact the Business Office at 408- 288-3760 to resolve the issue.