SJCC Case Management Services
SJCC Case Management Services is a free and confidential support service offered to all currently enrolled students. This service is designed to support students who are experiencing some measure of distress in their lives.
Some indicators that you would benefit from Case Management Services are if you are currently experiencing any of the following:
Call even if you are not sure if we can help – we will connect you with the right support.
Sometimes students worry that seeking help or support may mean they are "crazy" or "weak". Recognizing that we may benefit from support, and making a plan to reach out to someone and deal with our issues effectively, is actually a way of building inner strength and empowerment.
PLEASE NOTE: I do not maintain 24-hour access to email or phone. If there is an urgent concern, please call your local police by dialing 911 or the SJCC Police Department at (408) 270-6468 and/or go to your nearest hospital emergency room.
If you are experiencing a crisis (including suicidal thoughts or plans), please contact the 24-hour Crisis Hotline 1-855-278-4204, or text "HELLO" to 741741 to be connected to the free, confidential 24/7 crisis text line.
How Do I Make an Appointment with the Case Manager or Make a Referral?
Call: You may call the Case Manager, Sophia de la Fuente, directly at (408) 288-3151. If the Case Manager does not answer, you may leave a message on the confidential voice mailbox, and the Case Manager will return you call as soon as possible.
Email: You may email the Case Manager directly at Sophia.firstname.lastname@example.org. Please provide your name and state that you would like to make an appointment. Please refrain from providing confidential details about your specific situation in the email, as it is a not a completely secure form of communication.
Drop-In Hours: The Case Manager holds drop-in hours on a weekly basis. Please refer to the calendar posted on the outside of the clinic doors for drop-in times. Please note that while you do not need an appointment to attend drop-in hours, you will be seen on a "first come first serve" basis. Drop-in hours change on a monthly basis.
Faculty & Staff
Submit an Electronic Referral: If you know of a student who would benefit from Case Management services, please submit a Person of Concern Form utilizing the online Maxient system. This is a more secure referral process than sending an email.
Call: You may call the Case Manager directly at (408) 288-3151. If the Case Manager does not answer, you may leave a message on the confidential voice mailbox, and the Case Manager will return you call as soon as possible.
How Does Case Management Work?
Urgent Concerns or Mental-Health Related Crises
The Case Manager is available during a mental health crisis if not already occupied providing services to another student. Please call the Case Manager directly at (408) 288-3151, or stop by the Health Clinic and ring the doorbell to inquire as to whether the Case Manager is available.
PLEASE NOTE: The Case Manager is only available during regular business hours. If there is an urgent concern, please call your local police by dialing 911 or the SJCC Police Department at (408) 270-6468 and/or go to your nearest hospital emergency room.
Additional Mental Health Resources for Students, Faculty and Staff
Sophia de la Fuente,
Phone: (408) 288-3151
The Case Management Office is located in theStudent Center Health Clinic (1st floor, SC-109C)