Campus Technical Support & Services

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File >> open, which means that you should open the File menu, and then make the Open selection.

1. What is CTS&S' Location/Hours?
2. What services does CTS&S provide?
3. Can I reserve audio/video equipment online?
4. Can I put my course online?
5. How do I set-up Wirless Access?
6. How do I access Outlook from the Web ( set up to access emails from home)
7. How to set-up for filtering Junk Email
8. How to set-up Datatel
9. SJCC New Website

    

    

What are CTS&S' Location/Hours?

CTS&S is located in GE-106  (network services) and GE-118a (web services). Our hours of operation are from 8am - 8pm. CTS services are limited to phone support from 12pm - 1pm.

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What services does CTS&S provide?

CTS&S is your one-stop-shop for all of your technical/technological needs. We offer duplication services, audio/video equipment & laptop checkout, computer & equipment repair, etc. For a complete list of services offered, please see our services web page.

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Can I reserve audio/video equipment online?

YES! Use our new online forms to request audio/video equipment, schedule off-air recordings, duplication, or to report equipment malfunction/failure.

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Can I put my course online?

Absolutely. There are a number of differing options available, depending on your needs. The district standard Course Management Tools are Blackboard and Moodle. For details and training information please visit Online Learning web pages. 

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Access Mail Remotely from Home

 

1. To gain access, type: https://webmail.sjeccd.org
2. Click OK to accept the Securities Certificate Authorization.
3.  This will open a pop-up window which looks like the one below in Internet Explorer or Netscape:

       Internet Explorer
     
       Windows XP
       

 

       Windows 2000, 98 & NT
        

 

            Netscape

           Windows XP, 2000, NT & 98

    
    
         

        

4. Log on -- in the blank window type in Domain (SJECCD), back slash and your Username (e.g. kmnguyen).  Please see examples above. 

        

5. Be sure you enter back slash (\) after the Domain:  sjeccd\your username and your NT password – click OK and this will open your mailbox.  You can read and send email and they will stay/be saved in your District mailbox. 

IMPORTANT:  When you are finished, be sure to Log Off and Close the browser by clicking the Log Off button and click OK to close the browser window.

 

 

Change Password Using Outlook Web Access (OWA):

1. After you log-in to Outlook Web Access, click on Options button on the bottom left navigation bar.

2. Scroll down to the bottom of the page, click on Change Password button

3. In the Internet Service Manager window, enter SJECCD for the Domain, Account: Your Username, Old Password, and your New Password…and click OK. 
4. Log-off and log back on with the New Password

 

 

 

Instructions on how to set up the Junk E-mail Options in Outlook 2003

 

Step 2: On the Options page, click on the Junk E-mail button
 

Step 3: If you receive the Microsoft Office Outlook page below, click on the OK button

 

Step 4: On the Junk E-mail Options page, select High: and click OK

 

 

 

 

 

Step 12: EXIT AND RESTART OUTLOOK

 

Notes:

1. The Junk E-mail Options work only for Outlook 2003.

2.  MS Office 2003 (Outlook 2003) updates might be required.

3.  Most junk e-mail is caught, but some regular mail may be caught as well. Check your Junk
     E-mail folder often.

   
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Questions or problems with this web site should be directed to SJCCWeb@sjcc.edu
Last Modified: Friday, January 2, 2009

All services and requests mentioned offered solely for the use of staff and faculty of the San Jose City College campus.