We know how much work it takes to reach your goals. We’ve been there. That’s why we want to remind you during your time with us, to take advantage of all the support services and activities we have available to you. Whether you’re taking one class, working toward a certificate or degree, or enjoying a plan of lifelong learning, you are creating a legacy here at SJCC. Your time with us may be long, it may be short, but while you’re here, know that you are an important part of our vibrant, innovative community.
The Student Complaint Procedures are available to every San Jose City College student, offering an equitable means of seeking an appropriate remedy for a grievance regarding any college-related matter (other than as defined under the unlawful discrimination section of the catalog). Complaint prodedures are provided for the following: grade appeals process, complaints regarding a faculty member, complaints regarding a staff member, complaints about a manager, or sexual assault complaints. Copies fo the Student Complaint Procedures are available in the following locations:
Related forms are also available online here.
Most complaints, grievances or disciplinary matters should be resolved at the campus level. Students are encouraged to work through the campus complaint process first. Issues that are not resolved at the campus level may be escalated to state offices. Click here for more information.
Administrative Secretary(408) 288-3146
Vice President, Student Affairs
Dean of Enrollment
Director of Student Life
Dr. Eliazer Ayala-Austin
Interim Dean, Counseling & Matriculation