Student Complaint Procedures
The Student Complaint Procedures are available to every San Jose City College student, offering an equitable means of seeking an appropriate remedy for a grievance regarding any college-related matter (other than as defined under the unlawful discrimination section of the catalog). Complaint procedures are provided for the following: grade appeals process, complaints regarding a faculty member, complaints regarding a staff member, complaints about a manager, or sexual assault complaints. Copies of the Student Complaint Procedures are available in the following locations:
- Office of Student Affairs, Student Center, 2nd Floor
- Office of Student Development and Activities, Student Center, 1st Floor
- Office of Academic Affairs, B-105
- Welcome and Information Center, Student Center, 1st Floor
- Counseling Center, Student Center, 2nd Floor
Related forms are also available online here.
Most complaints, grievances or disciplinary matters should be resolved at the campus level. Students are encouraged to work through the campus complaint process first. Issues that are not resolved at the campus level may be escalated to state offices. Click here for more information.
