Mental Health Resources

SJCC Case Management Services​

Meet the Case Manager

Mental health counselors

  • SJCC has 2 licensed therapists on staff.
  • Students can access a maximum of 8 sessions per semester.
  • They are taking referrals now.
  • Contact the Case Manager to discuss a referral. 

Crisis Resources Active crisis = Help is needed now. I or someone I know is at risk of harming themselves or someone else. 


Mobile Crisis Response Team Call 1-800-704-0900 Mon thro Friday 8 am to 8 pm

Go to:

(408) 885-7855   8am - 10pm

*Walk-in outpatient for Santa Clara County residents experiencing a mental health crisis and need immediate help.

  • Services include: Psychiatric evaluation, diagnosis, and treatment; Phone consultation with licensed clinical staff; Brief Medication Management services up to fifty-nine (59) days; Appropriate referral to other community resources; Walk-in care for individuals who are experiencing a behavioral health crisis and need help.
CALL 911 & ask for a CIT officer to respond and for the Santa Clara County Mobile Crisis team to be notified

Are you having suicidal thoughts or just having a hard time? Do you need a safe, supportive knowledgeable person to speak to?

Call :


Online Wellness activities

  • Virtual You online groups. Free to Santa Clara County Residents ages 12-25.

Virtual You flyer information

What's happening at SJCC?

  • Grocery Drive thru

Second Harvest of Silicon Valley Free Groceries at S J C C schedule

FREE activities to benefit mental health & overall wellness

Community Resources

COVID-19 related resources

COVID-19 Specific Mental Health Resources

Services include financial coaching, career coaching, credit and debt counseling, & CalFresh screening

  • Homeless Prevention System Referral Line

(408) 926-8885

Two-page flyer with info to assist people experiencing homelessness



Services Provided:

-Virtual Groups & Virtual Activities

Services provided:

- Individual Counseling, weekly online groups & activities

Mental Health Services

Make an appointment with your doctor & ask for a referral 


Call the number on your insurance card and ask for a list of mental health providers. You will have to call to schedule an appt. 


  • For access to shelter placements, you first need a referral from Santa Clara County. Call the Santa Clara County Emergency Helpline (408) 278-6420. Referrals can take 24-72 hours.   
  • If you are between the ages of 13-24 please go to the Bill Wilson Center Drop-In Center located at: 693 S. 2nd St. Services available include: 
    • Access to basic necessities such as food, clothing, personal care items, lockers, access to phone, and computer, access to showers, and washer and dryer.  
    • Connection to a Case Manager that can support with getting stable housing. 


  • SJPL Eastside Wi-Fi  If you live near James Lick High School or Overfelt High School, you may be able to connect to free community Wi-Fi "Free Public Access Eastside" 

  • SJPL Borrow Hotspot San Jose Public Library cardholders can borrow available hotspots for 90 days & one 30-day renewal

  • SJPL Borrow a device San Jose Public Library cardholder can borrow an IPad or laptop. You may need to put your name on a waitlist until a device becomes available. 

Various Community Resources

​CalWORKs Resource Guide

Community Resource Helplines

Condado de Santa Clara Guía rápida de servicios​

​Immigrant-Related Resources in English, Español / Spanish, Tiếng Việt / Vietnamese​​​​, 中文​ / Chinese, 한국어/ Korean, فارسی /Farsi, Tagalog, and مصادر / Arabic​

Apply to Medi-Cal


Student Mental Health Crisis (student is in immediate danger to themselves or someone else)

  • Use the Emergency Crisis Response document to determine next steps. 
  •  **Please note that the Case Manager is not on-call, and not a first responder so if there is evidence that a student is in danger to themselves or someone else it must  be acted upon immediately. After this submit a Student Support Referral.
  • Are you worried about a student, but  unsure if a student is in mental health crisis? Please call the Santa Clara County Mobile crisis team 1(800) 704-0900 select option #2 for clinical consultation. They can help you determine if a student is in crisis, answer questions, provide guidance, and provide resources.  

 How to refer a student

  • Please continue to follow protocol by submitting an electronic referral. Student Support Referral 
  •  A student is not officially referred until a student support referral is submitted. 

Has a student brought up that they are struggling, but you are unsure how to respond to the student? Use this example script:

“Thank you for sharing this with me.  It sounds like you could benefit from additional support. I am not an expert regarding___________, but I know of someone who does know about that here at SJCC who works with students just like yourself. Here is her contact information I am going to follow-up with you next week to see how you are doing, and if you had a chance to contact her. I am also going to submit an electronic referral to her so she can contact you as well.”

Please review this document to learn about Crisis and Supporting Students with Accessing Mental Health Services

De-escalation Tips:

  • Goal of de-escalation is to aid in calming down the person and diffusing the situation.
  • Avoid getting defensive and employing a punitive approach in the moment. If a student requires disciplinary action that should occur after this situation when the student is calm.
  • Remain calm.  
  • Utilize Active listening to support the student to feel heard. You can summarize what the student is saying and repeat it back to them ie: "I am hearing..."
  • Utilize empathy.  
  • Utilize validation. You can validate something without agreeing with them and/or their actions. You are simply acknowledging someone's feelings.

Interested in a general mental health & wellness presentation?

  • Email to schedule a presentation
  • Presentations scheduled on a first-come first-served basis and time permitting. 


  • If you have a question for the Case Manager. Email or call (408) 780-8497 to schedule a consultation.
  • Please note: if you suspect or have evidence that a student is in immediate danger to themselves or someone else please skip to utilizing emergency response.   

Spring 2021 Hours:

Monday-Thursday: 8:30am - 4:00pm 

Friday hours: 8:30am - 4pm on following dates: 1/29, 2/5, 2/19, 3/5, 4/2, 5/7, 5/21

Contact Information:

Elisse Reyna, LCSW

SJCC Case Manager

(408) 780-8497

  • When leaving a voicemail please state your name, Student ID, contact information and best time to contact you.  

On Campus Location:

Student Center Health Clinic 
(1st floor, SC-109C)​



SJCC Supporting Page
San Jose City College