Mental Health Resources

SJCC Case Management & Mental Health Counseling 

The Case Manager and Mental Health Counselors are not available during winter break. Please utilize crisis resources as needed and community resources listed below during winter break to get your needs met. Services begin again at the start of the spring 2022 semester, 1/31/22.  

Crisis Resources Active crisis = Help is needed now. I or someone I know is at risk of harming themselves or someone else.


Mobile Crisis Response Team Call 1-800-704-0900 Mon thru Friday 8 am to 8 pm

Go to:

(408) 885-7855   8am - 10pm

* Walk-in outpatient for Santa Clara County residents experiencing a mental health crisis and need immediate help.

  • Services include: Psychiatric evaluation, diagnosis, and treatment; Phone consultation with licensed clinical staff; Brief Medication Management services for up to 59 days; Appropriate referral to other community resources; Walk-in care for individuals who are experiencing a behavioral health crisis and need help.
CALL 911 & ask for a CIT officer to respond and for the Santa Clara County Mobile Crisis team to be notified


         1-800-704-0900 - Open 24/7, Confidential 


  • If you have Medi-Cal, call the Santa Clara County Mental Health Call Center at (800) 704-0900 for a referral. Please be prepared to provide the following information: MediCal #, reason for referral, and symptoms.
  • If you have no insurance or are under-insured call the Bill Wilson Center at (408) 243-0222 and ask for an intake counselor. Please note that cost will be determined by an income-based sliding fee scale. 
  • If you have Private Insurance:

Make an appointment with your doctor & ask for a referral 


Call the number on your insurance card and ask for a list of mental health providers. You will have to call to schedule an appointment.

  • Mental Health Urgent Care is a walk-in mental health clinic available to give people immediate access to mental health support, including mental health clinicians and psychiatry (psychiatric assessment, diagnosis, and treatment including medication management). Insurance is not required.

Address: Central Wellness & Benefits Building, 2221 Enborg Lane, San Jose 95128 Hours: 8:00 am - 10:00 pm everyday (408) 885-7855

FREE activities to benefit mental health & overall wellness

Various Community Resources

COVID-19 related resources:

COVID-19 Specific Mental Health Resources:

COVID-19 Reputable sources:

Domestic Violence

  • Next Door Solutions- Provides crisis support, housing including emergency shelters and supportive services to survivors and those currently experiencing domestic violence.
      • 24/7 Crisis line: (408)279-2962

Financial/Rental Assistance:

  • Homeless Prevention System Referral Line:

   (408) 926-8885

Two-page flyer with information to assist people experiencing homelessness



Billy DeFrank Center LGBTQI+ Community Center

Services Provided: 

          - Virtual Groups & Virtual Activities

The LGBTQ Youth Space (Ages 13-25)

Services provided:

          - Individual Counseling, weekly online groups & activities


  • Temporary Housing Referral Line (408)385-2400 9 am-7 pm  Call here to be connected to temporary housing programs, emergency shelters, assistance to sustain current housing, and community referrals.
  • If you are between the ages of 13-24, please go to the Bill Wilson Center Drop-In Center located at: 693 S. 2nd St.                  Services available include: 
    • Access to basic necessities, such as food, clothing, personal care items, lockers, access to phone, and computer, access to showers, and washer and dryer.  
    • Connection to a Case Manager that can support with getting stable housing. 


  • SJPL Eastside WiFi - If you live near James Lick High School or Overfelt High School, you may be able to connect to free community WiFi "Free Public Access Eastside." 

  • SJPL Borrow Hotspot - San Jose Public Library cardholders can borrow available hotspots for 90 days & one 30-day renewal.

  • SJPL Borrow a Device - San Jose Public Library cardholder can borrow an iPad or laptop. You may need to put your name on a waitlist until a device becomes available.

Various Other Resources:

​CalWORKs Resource Guide

Community Resource Helplines

Condado de Santa Clara Guía rápida de servicios​

​Immigrant-Related Resources in English, Español / Spanish, Tiếng Việt / Vietnamese​​​​, 中文​ / Chinese, 한국어/ Korean, فارسی /Farsi, Tagalog, and مصادر / Arabic​

Apply to Medi-Cal


The Case Manager and the Mental health counselors are not available from 12/18/21-1/30/21

Managing a student mental health crisis (student is in immediate danger to themselves or someone else)

  • If you suspect a student is struggling with mental health issues and/or at-risk for a mental health crisis, use the Emergency Crisis Response document to determine next steps.   
  • Please refer to this document for information about  Crisis and Supporting Students with Accessing Mental Health Services.
  • Are you worried about a student, but are unsure if a student is in mental health crisis or just unsure how to support the student? Please call the Santa Clara County Mobile crisis team: (800) 704-0900. select option 2, and ask for clinical consultation. They can help you determine if a student is in crisis, answer questions, provide guidance, and provide resources. Students can also access this resource themselves directly by calling the same number.   

 How to refer a student

  • Please continue to follow protocol by submitting a Student Support Referral.  Please note this is not a way to get the student crisis support. If the student is in need of immediate support due to risk of harm to self or someone else that is to be treated as an emergency. Emergency Crisis Response document
  • A student is not officially referred until a student support referral is submitted. 

Has a student brought up that they are struggling, but you are unsure how to respond to the student? Use this example script:

“Thank you for sharing this with me. It sounds like you could benefit from additional support. I am not an expert regarding ___________, but I know of someone who does know about that here at SJCC who works with students just like yourself. Here is her contact information: I am going to follow-up with you next week to see how you are doing, and if you had a chance to contact her. I am also going to submit an electronic referral to her so she can contact you, as well.”

Please review this document to learn about Crisis and Supporting Students with Accessing Mental Health Services

De-escalation Tips:

  • Goal of de-escalation is to aid in calming down the person and diffusing the situation.
  • Avoid getting defensive and employing a punitive approach in the moment. If a student requires disciplinary action that should occur after this situation when the student is calm.
  • Remain calm.  
  • Utilize active listening to support the student to feel heard. You can summarize what the student is saying and repeat it back to them, i.e.: "I am hearing..."
  • Utilize empathy.  
  • Utilize validation. You can validate something without agreeing with them and/or their actions. You are simply acknowledging someone's feelings.

Interested in a general mental health & wellness presentation?

  • Email to schedule a presentation.
  • Presentations scheduled on a first-come first-served basis and time permitting. 


  • During winter break if you wish to discuss a student concern with a trained mental health clinician, please call the Santa Clara County Mobile Response Team (800) 704-0900 & select option 2.  

Please note: if you suspect or have evidence that a student is in immediate danger to themselves or someone else, please go directly to the Emergency Crisis Response.   

Please Consider Posting on CANVAS:

Community Resources

Fall 2021 Case Management Flyer

Suicide and Crisis Hotline from Santa Clara County ehavioral Health Services

Case Manager:

Elisse Reyna, MSW, LCSW


Not available from 12/12/21-1/19/22 

*Student meetings begin on 1/31/22

Mental Health Counselors:

Hazel Huynh, LMFT

Mirna Pacheco-Walker, LMFT


Both not available from 12/16/21-1/30/22

Student meetings begin on 1/31/22

Contact Information:

Elisse Reyna,MSW, LCSW

SJCC Case Manager

(408) 780-8497

  • When leaving a voicemail please give your name, Student ID, contact information, and best time to contact you.  
  • On Campus Location:

Student Center Health Clinic 
(1st floor, SC-109C)​

SJCC Supporting Page
San Jose City College