Welcome to the Counseling Department

Inclusion Statement

We are here for you! Our services have moved online while our campus facilities are closed to help slow the spread of COVID-19.

Drop-in & appointments are only online and by phone at this time. Make an online appointment to create a student education plan, discuss how you are handling the transition to online classes, adjust your academic schedule, identify a major and/or career, review your transfer plans, and many other services.

For a successful appointment, please make sure to download, install, and test Zoom before your appointment,click here.

Clear your pre-requisiteS 

Need a prerequisite cleared?
Click on the Prereq Check to clear them:

Click here to clear prerequisites

Use our Pre-Requisite Form to clear pre-requisites you have taken elsewhere.

Schedule your Appointments 

*Please note that we appreciate your patience during this time and we are working on responding back to every email request.*

Click one of the links below to have one of our counselors help you with your needs:

 If you need: request an ESL Assessment.

Counseling Programs and Services

See the

 Black/African American Student (AAFSS)

Counseling Drop-In Hours!

Schedule an apointment with a general counselor

If you see a safety/secure message on our Online Appointment tool and you use:

  • Chrome: click "Advanced," then click: "Proceed to
  • If you use Firefox: click "Enable TLS 1.0 and 1.1," it is safe. 

  • Make your Counseling Appointment Online for a future day!  
    • Use the Counseling Request Form if the online tool does not work or you do not feel comfortable proceeding due to the safety message. 
  • Use the Drop-In Request Form for questions during our drop-in hours and one of our counselors we will get back to you within two hours or less OR 
  • Use Express Counseling during drop-in hours (see below). 

Express Counseling 

Express Counseling in handwritten script over a rainbow color collage of conversation bubbles

Do you have a quick question? 

Zoom in to our Virtual Counseling office!  
Ask one of our counselors right now! 

For a successful Express Counseling session:
  1. Please make sure to download, install, and test Zoom
  2. Please see our DROP-IN hours before joining
  3. Please change your name once you join to:
First Name + SJCC ID Number

Zoom ID: 968 - 8897 - 4165 

About the counseling Department 

The Counseling Department is committed to providing quality, comprehensive academic, career, and personal counseling services in a supportive environment to assist students in achieving their educational and vocational goals and empowering them to make informed choices and decisions.

Not sure where to start or how to reach your academic or career goals? Need help developing your educational plan? Just need to talk to someone too? The SJCC Counseling Department is here to help!  Meeting with a counselor is one of the most important things you can do during your college career at San Jose City College.


The mission of the Counseling Department is to provide comprehensive counseling services in a safe, supportive, environment to guide, motivate, and empower students to achieve their educational, vocational, and personal goals.


These services are critical to your academic success. We are here to assist you with academic-related matters and issues. 

It is important that you make an appointment to see a counselor during your first semester to discuss your educational and career objectives, and to develop a customized educational plan.  In addition, meet with a counselor at least once a semester to make sure you are on the right track in achieving your educational and career goals. 

Academic Counseling Services:

  • Assist you with academic-related matters and issues. 
  • Help you to clarify your educational objectives and develop an educational plan, specific to your education goals. 
  • Help you to understand the requirements of certificate programs, associate degrees, general education, majors, and transfer as well as the College's policies and procedures.  
  • Provide transcript evaluation and class selection.
  • Provide academic probation/dismissal counseling for those students who are struggling academically and need to strategize ways to improve their academic performance and standing.
  • Assist with graduation and financial petitions and other academic/registration related forms.   
  • Additional transfer information and resources can be found in the Career/Transfer Center.

Orientation is designed to help you become more familiar with San Jose City College.  Participating in orientation is critical to your success.

Orientation provides students with information about San Jose City College's educational programs, support services, registration process, college facilities, student life, academic expectations and procedures, and students' rights and responsibilities. At the moment we are only offering online orientations.  
Step 1: Click Here to take you to the Online Orientation and log in. Having trouble logging into Canvas? Click here for help. Step 2: On the right-hand side of the page, select SJCC Online Orientation.Step 3: Enroll yourself into the orientation Step 4: Read the PowerPoint presentations and complete all 9 quizzes with 100% accuracy. Step 5: Notify our team on Canvas once you completed the orientation (Please include your name and student identification number).


Some students enter college knowing exactly what major and career they want to pursue. Others are facing challenges such as changing occupations or jobs. But most students come to college not knowing what they want to pursue in life, let alone what major to enter or how to pick a major. It's okay. We're here to help.

We are here to assist with career exploration and development and to help you clarify your major and career goals. Choosing a major and career is a very important decision that affects your educational planning and determines the classes you take.  It's vital that you get started with your major and career exploration early. Below are some resources to help you get started with your career exploration.

Additional career information and resources can be found in the Career/Transfer Center.


 Alex Lopez 
Benjamin Grainger
Beverly Stewart
Cac Nguyen
Carlos Chavez
Gina Ronzano
Julie Nguyen
Lezra Chenportillo
Lila Chiem
Maria Plancarte
Maricela Martinez
Mary Denham
Meiko Daire
Rachel Hagan
Sabrina Gonzalez
Tuan Ngo
Valentín García
William Reyes
Yeasenia Escobar Mendoza 


            The Counseling Department offers many classes to help you succeed.

  • GUIDE-010 Transfer Success (1.0 unit)
    Students study the requirements and processes for transferring to 4-year colleges or universities including college selection, transfer requirements, major and general education preparation, and admission procedures and deadlines.

  • GUIDE-085 Blueprint for Success (1.0 unit)
    Students will study how to develop self-awareness, self-acceptance, and self-confidence, and increase personal effectiveness in school, and in life.

  •  GUIDE-087 College Study Techniques (3.0 units)
    Students learn study skill techniques and strategies to build confidence as a college student including identifying individual learning styles, effective study habits, and reducing test anxiety. Students identify personal and educational values and create a plan for college success.

  • GUIDE-096 Career/Life Planning (3.0 units)
    This class aids students with their career and major selection by identifying personal characteristics, interests, abilities, goals, values, and lifestyle preferences, and relating these personal characteristics to the world of work. 

  • GUIDE-097  Orientation to College (1.0 unit)
    Students develop the skills necessary to access information for college success, including goal setting, the identification of college facilities and resources, the understanding of policies, programs, course offerings, and services. Students will also learn about certificate programs, general education requirements for transfer and graduation, as well as the registration process, and basic educational planning).  This course will introduce students to the academic skills necessary for becoming a successful college student. 

 **Please refer to the College Catalog or Counseling Department for more information on these courses.


Additional career/financial resources are available for you to research independently.  Counselors would say students using these sites are being proactive or taking responsibility for their own future!

Need Financial Assistance to pay for college?  FAFSA - Financial Aid

Do you have transcripts from another country that needs to be evaluated?

International Transcript Evaluation

Need to find a college that offers a specific course online?California Virtual Campus

Thinking about going into Dentistry?

American Dental Education Association

Considering Medical School and its costs?

Association of American Medical Schools

Questions about the Pharmacy program? 

American Association of Colleges of Pharmacy

Do you have questions about the California Teaching Credentials Program?

California Teaching/Credentials

Are you looking for Veterinary Medical Colleges? 

Association of American Veterinary Medical Colleges

Questions about going into Health Science Majors?

Health Sciences Majors

Uncertain what college offers the major that you want in California? 

California Colleges

Willing to go farther to pursue your career?

U.S. Colleges & Universities


Drop-Ins are 10 - 15 minutes sessions for the following:

  • Assessment Results/Review - To understand your assessment results and to get help with English/ESL and Math class selection.

  • Brief Questions

  • Course Repeat - To repeat a class you have received a W, D, F, or NP, you must get a Course Repeat Form from a counselor and register for the class with Admissions & Records. You will only need to obtain a course repeat form if you are repeating the course for the second time. Note: Due to new policies, students may only repeat a course two times (3rd attempt).

  • Excess Unit Form - To register for more than 18 units during the Fall or Spring semester, or more than 7 units during the summer session, you must meet with a counselor to obtain approval for an Excess Unit Form and register for the class with Admissions & Records.

  • Prerequisites and/or Co-requisite overrides* - If you would like to sign up for a class that has the prerequisite(s) that you have already met at another college or in other ways, you must provide documentation (ie. transcript) to the counselor, showing that you have met the prerequisite(s). You can drop-in to see a counselor or you can email this information,  click here, to clear you to register for that desired class.  

Appointments are scheduled appointments for 30 - 60 minutes with a counselor for the following:

  • Career Counseling

  • Educational Planning

  • Graduation Petition (degree and/or certificate)

  • General Ed & Transfer Requirements

  • Transcript Evaluation


If you are a high school student enrolling in a college-level course through Dual-Enrollment, please complete the Dual-Enrollment Online Orientation
How Do I Meet With A Counselor?

There are two ways to see a General Counselor: 

  • By Drop-In Advisement or

  • By Appointment

Drop-In Counseling is on a first-come, first-served basis. 

Depending on the number of students waiting to see a counselor, the hours may be cut off prior to the posted closing hours. To ensure being seen by a counselor, you should arrive at least one hour before the posted end time.  Drop-in is intended for a 5-10 minute brief question. 

Counseling Appointments are the best way to see a counselor:

  • 30-minutes counseling session. 

  • Intended for more involved issues and questions.

  • Must be scheduled in advance. (Best to see a counselor during non-peak registration time.)  

  • Scheduled by calling or stopping by the Counseling Department, located on the 2nd floor of the Student Center.  

  • Check-in at the Counseling Department Front Desk when you arrive for your appointment. 

Note:  If you have transcripts (unofficial transcripts are fine for advisory purposes) from other colleges, please bring them to the counseling appointment. Important:  If you have transcripts from other colleges on file with our Admissions & Records, please let the Counseling Department Front Desk Personnel know when you make the appointment.    

How do you know if your question/concern can be addressed during drop-in? The information below should help you identify if you should visit a counselor during drop-in or schedule an appointment. 


For more information visit the Assessment Center to schedule an ESL Assessment Test or click here.





SJCC Articulation

SJSU Articulation

Student Health Services

Title 5, California Code of Regulations


Please try and log on to the Zoom link as soon as you receive it to make sure all your questions are answered. If you request a "Phone Call" please be available at the time of your appointment.

If you are more than 10 minutes late for your appointment, we may need to reschedule. 


Sometimes personal issues or concerns can affect your academic performance or success. If you are experiencing this, we can listen and direct you to the appropriate resources.  Personal matters discussed with a counselor are held in strict confidence. Talking to a counselor may be the best way to get you back on track to academic success. 

It is not uncommon for students to encounter personal issues while in college. Stress, depression, loss and grief, substance abuse, anger, eating disorders, anxiety, and relationship problems can interfere with your ability to do your best academically.

We are experienced to help you to mitigate and deal effectively with personal issues and concerns that are affecting your academic success and performance. When appropriate, you may be referred to other professional services on campus such as Student Health Services or in the community. 

Having good mental health increases the likelihood of doing well academically — just like good physical health is essential for peak athletic performance. When you encounter these personal issues, it is important to seek healthy solutions.

The links below are a place to start:

Student Health ServicesCampus BluesAmerican Psychological AssociationClick here for additional referral agency list.

Click here for additional resources.

Talking with a counselor or one of the highly trained professionals in the Health Services may be the thing to get you back on track to academic success, as well as a more fulfilling life. Be assured that regardless of whether you meet with a counselor or someone in the Health Services, your issues will be held in complete confidence.    


Want Priority Registration?  Got an Education Plan?

Due to the Student Success statewide Initiative, all students must have a current student education plan (SEP).  

  • New or continuing students who have never developed a Student Education Plan (SEP) and/or attended an orientation session must attend a workshop prior to creating a SEP.   

  • If you are a continuing student, or have completed an AA/AS degree or higher, and have developed an Education Plan, but it is out of date or needs revising, please schedule an appointment with a counselor. 

  • New and continuing students who completed less than 100-degree applicable units, are in good standing and have completed the assessment, orientation and educational plan will receive a registration appointment during the first week of registration. 

Please contact us @ 408-288-3750, or email us at


If you receive an email stating you are on Probation or Dismissal, please read the following: 

We are committed to helping you succeed in college and achieve your educational goals; therefore, you are required to take the following actions before our next registration period. Click here to see the Probation/Academic Dismissal Workshop Dates.

Probation 1

  1. Complete the CANVAS online probation workshop on Policies and Procedures. Please open the CANVAS workshop link that is sent to you via email.

  1. It is very important to successfully complete all the courses you attempt in the Spring 2020 semester.

  1. Meet with a counselor to go over your academic history, your current academic standing, and to develop a Student Educational Plan (SEP). Bring this letter with you to your scheduled counseling appointment.

Probation 2

  1. Complete the STUDY SKILLS workshop. Please see the workshop schedule calendar for dates and times (see attachment to your email).

  1. It is very important to successfully complete all the courses you attempt in the Spring 2020 semester.

  1. Meet with a counselor to go over your academic history, your current academic standing, and to develop a Student Educational Plan (SEP). Bring this letter with you to your scheduled counseling appointment.

At San Jose City College, student success is our priority. We know that circumstances can interfere with your college success. Let counseling services help you focus on your educational plans and goals.

Click here to see the Probation/Academic Dismissal Dates. Click here to see the Success Workshops Dates.  Please RSVP to the workshops by indicating which date you will attend:    by contacting

Loss of California Promise Grant Fee Waiver for PROBATION 2 AND 

Probation CA Promise Grant Procedures

***If you attend Saturday workshops, be sure to bring something to write with as well as any drinks or food to get you through the day.  You must be present for the entire workshop to receive credit. 


On-Demand, StudentLingo Workshops & Training For Students!

On Demand Tutoring
Student Lingo



(408) 288-3750

(Counseling Dept.)


Student Center

SC-200 (2nd floor)

Office Hours: 


Drop-In Hours


Online & Phone

9 am - 3 pm





8 am - 12 pm

2 pm - 3 pm 



Dean of​ Counseling

Dr. Elizaer Ayala-Austin, Dean of Counseling

Dr. Eliazer Ayala-Austin 

Dean of Counseling & Matriculation


Lisa Brillon,

Senior Division Administrative Assistant


Alline Ruiz,

Staff Assistant II, 

Counseling Front Office

SJCC Supporting Page
San Jose City College